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Tokyo Marriott Hotel, Tokyo
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Key details
About the Hotel
4-7-36 Kitashinagawa, Shinagawa-Ku,
Tokyo,
Japan,
140-0001,
Tokyo City Area
Tokyo Marriott Hotel is situated in Shinagawa Ward, offering easy access to Tokyo's vibrant downtown. The hotel combines contemporary style with thoughtful amenities, welcoming guests with hospitality. Its proximity to Gotenyama Garden adds a unique tranquil element amidst the bustling urban environment.
Location
Located steps away from Shinagawa Station, the hotel provides swift access to Haneda and Narita Airports via train. Close proximity to attractions such as the Shinagawa Aquarium and various shopping spots makes this hotel an ideal base. Guests can also relax in the nearby Gotenyama Garden, offering a touch of nature within the city.
Rooms
The hotel features contemporary, inviting guest rooms equipped with luxurious pillowtop bedding. Many rooms offer stunning views of Tokyo Bay and the city skyline, enhancing the stay experience. Each room comes with thoughtful amenities such as free Wi-Fi and sleek bathrooms with premium toiletries. Some accommodations include a seating area, allowing guests to unwind comfortably after a busy day.
Eat & Drink
Lounge & Dining G serves all-day American-style dining, including a hearty breakfast buffet with both local and Western dishes. Guests can also enjoy freshly baked pastries at the on-site bakery GGCo. The restaurant's garden view offers a serene dining experience alongside creative cocktails in the evening.
Leisure & Business
Tokyo Marriott Hotel boasts a selection of striking event spaces, including the elegant Gotenyama Ballroom. Several high-tech conference rooms are available, catering to both corporate and social events. The fitness center is equipped with the latest machines and is accessible to guests aged 15 and over.
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The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Convenient location
Affordable transport
Room odor
Suspect room availability claims
7.8/10
Very good
Rooms
7.5
Location
7.8
Service
8.4
Dining
8.1
Guest reviews
7.8/10
based on 49 review
4/5
based on 1025 review
8.0
8.0/10based on 69 review
#4 of 40 hotels in Shinagawa based on Tripadvisor
Alastair
United Kingdom,
June
2024
7.4/10
I found the hotel to be a mix of positives and negatives. The rooms fell short of the deluxe expectations despite having three beds. The service, on the other hand, was exceptional, especially in helping plan day trips. The location was a bit odd for tourists but convenient for business travelers. Dining offered a variety but came at a price. Overall, it's a hotel with ups and downs.
Rooms
7.0
The room, though equipped with three beds, didn't quite meet the deluxe standard I had in mind.
Service
9.0
The service was outstanding, with exceptional assistance in planning day trips and thoughtful consideration.
Location
6.0
The location, though not ideal for tourists, proves suitable for business folks, being about 1 km from Shinagawa South Exit.
Dining
8.0
The dining options were diverse, offering both international and local choices, albeit at a somewhat higher cost.
Facilities
7.0
The facilities met the standard expectations, providing necessary amenities for a comfortable stay.
William
United Kingdom,
May
2024
7.0/10
The hotel's location near Shinagawa Station is ideal for convenience, but light sleepers may be bothered by train noise. The rooms, while not feeling luxurious as expected, were tainted by a mixture of smoke and air freshener. The service excelled in friendliness and assistance with trip planning, but there were suspicions of room availability claims. The dining experience offered a decent selection of Japanese and Western dishes at an additional cost. While the area lacked excitement, the proximity to Gotenyama gardens and affordability for transport to Haneda Airport were positives.
Rooms
6.0
The rooms, though not deluxe as advertised, had a noticeable smell of smoke and air freshener.
Service
8.0
The service was exceptional in friendliness and trip planning assistance, but there were suspicions about room availability claims.
Location
7.0
The hotel's location near Shinagawa Station is convenient, but the area lacked excitement. However, it offers easy access to Gotenyama gardens and affordable transport to Haneda Airport.
Dining
7.0
The dining experience provided a decent selection of Japanese and Western dishes for an additional cost.
Facilities
7.0
The hotel boasts standard facilities, catering to basic needs without luxury offerings.
Convenient location
Room odor
George
United Kingdom,
May
2024
7.8/10
The hotel offers spacious rooms, albeit a bit cramped for a long stay, with a comfortable 'small' King bed. The service is a mix of uninterested and friendly staff, with standout check-in assistance. The location is convenient, though the unstable internet can be a downside. The dining experience is highlighted by a diverse breakfast buffet. Overall, good value for a family trip.
Rooms
8.0
The room was large, but a bit cramped for a nine-night stay. The 'small' King bed was surprisingly comfortable.
Service
7.0
The staff had a mix of being uninterested and friendly, but check-in service was commendable, especially the assistance in room allocation.
Location
9.0
The hotel is about a 15-minute walk to Shinagawa station, with the option of a bus service. The internet instability can be a downside, but the location is convenient for exploring Tokyo.
Dining
8.0
The breakfast buffet downstairs had a wide selection of American and Japanese food, providing a great start to the day.
Facilities
7.0
The hotel offers standard facilities suitable for a family trip, though the unstable internet may impact overall experience.
Peter
United Kingdom,
May
2024
8.6/10
The hotel's location is wonderful, just a short walk from Shinagawa station and away from the hustle and bustle, offering clean, modern, and spacious rooms. The service was friendly and attentive, although lacking some local knowledge. Dining options were great with delicious breakfast choices. The facilities were well-kept and convenient, making it a comfortable stay overall.
Rooms
9.0
The rooms are clean, modern, and comfortable, as well as well-appointed.
Service
8.0
The service was very kind, with good attention to detail.
Location
9.0
The location is great, just a short walk to Shinagawa station with plenty of dining and shopping options.
Dining
9.0
The dining experience was terrific, exceeding expectations with a variety of delicious options.
Facilities
8.0
The facilities were convenient and well-maintained, adding to the overall comfort of the stay.
Steve
United Kingdom,
May
2024
7.8/10
My stay at the hotel was quite pleasant overall. The rooms, despite facing the subway tracks, were nice and spacious. There was a lingering smoke smell in the room, but it wasn't as strong as in some other hotels. The service provided exceptional assistance in planning day trips to various locations. The location, a short walk from Shinagawa station, offered convenience with dining and shopping options nearby. The dining experience was good, with a mix of Western and individual items. The facilities were satisfactory, and the overall value for money was decent.
Rooms
7.0
The rooms were nice and spacious, despite facing the subway tracks.
Service
9.0
The service staff provided exceptional assistance in planning day trips and were friendly and proficient in English.
Location
8.0
The hotel's location, though not in the heart of the city, was convenient with easy access to Shinagawa station and nearby amenities.
Dining
7.0
The dining options were good, featuring a mix of Western and individual items.
Facilities
8.0
The hotel facilities met expectations and were satisfactory during my stay.
Martin
United Kingdom,
May
2024
8.4/10
Staying at the hotel was a comfortable experience with spacious rooms and a large bathroom, ideal for my adult daughter. The location, although near a busy train station in Tokyo, was convenient for travelers wishing to explore the city easily. The service from the staff was exceptional as they were fluent in English and provided efficient assistance. The dining options were varied and of excellent quality, matching the Marriott standard. However, some may find the room size slightly smaller than expected for an American-style hotel.
Rooms
8.0
The rooms were cozy and well-equipped, offering a good night's sleep.
Service
9.0
The staff went above and beyond, providing friendly and professional service throughout my stay.
Location
9.0
Surrounded by natural beauty and conveniently located near Shinagawa South Exit, the hotel is a great choice for business travelers needing easy access to transportation options.
Dining
8.0
The dining experience was delightful, with a wide selection of dishes at the main restaurant.
Facilities
8.0
The hotel's facilities were well-maintained and offered everything I needed for a comfortable stay.
David
United Kingdom,
May
2024
7.2/10
The hotel was situated near Shinagawa Station, convenient for business folks working in the area. The rooms, while on the same floor as other Japanese brand hotels, faced train tracks and had windows that didn't properly close, leading to continuous train sounds. The staff provided excellent service with options for room selection upon arrival and demonstrated high professionalism and courtesy.
Rooms
5.0
The rooms, although facing the train tracks and with window issues, were located conveniently on the same floor as other similar hotels.
Service
9.0
The staff was extremely kind, helpful, and professional, making my stay comfortable and convenient.
Location
7.0
The hotel's location, near Shinagawa Station, is perfect for those on business trips in the area.
Dining
7.0
The dining experience was satisfactory with a decent variety of dishes available in the main dining room.
Facilities
8.0
The hotel's facilities met expectations and provided basic amenities for a comfortable stay.
Eric
United Kingdom,
April
2024
8.2/10
The hotel rooms were spacious and well-equipped, although some noise from trains could be heard at the back of the property. The service was courteous and helpful, especially with Mr Tomokazu and Racel standing out. The location was ideal for business travelers due to its proximity to Shinagawa train station. The dining options were excellent, with friendly restaurant staff. Overall, a comfortable stay with some minor noise disturbances.
Rooms
8.0
The rooms were really nice, spacious, and had everything we needed.
Service
9.0
The service, with Mr Tomokazu and Racel, was courteous and quite helpful throughout my stay.
Location
7.0
The location was a bit odd for tourists but great for business travelers, being near Shinagawa Station.
Dining
9.0
The dining experience was excellent, especially the lovely 'egg lady' and the variety of choices.
Facilities
8.0
The hotel facilities were good with everything we needed available.
Ian
United Kingdom,
March
2024
8.0/10
The hotel offers a convenient location in Shinagawa, ideal for Shinkansen access, with clean and comfortable rooms. However, light sleepers may be bothered by the train tracks nearby. Dining options are satisfactory, and the facilities are well-maintained.
Rooms
8.0
The rooms, although a bit dated, were clean and comfortable, albeit somewhat smaller than expected for a long stay.
Service
9.0
The staff's service was excellent, going above and beyond to assist guests, such as accompanying to nearby places.
Location
8.0
The location is great for easy Shinkansen access in Shinagawa, despite being close to the bustling train tracks.
Dining
7.0
The dining experience was decent, with the main restaurant offering satisfactory options.
Facilities
8.0
The facilities provided were well-maintained and satisfactory for guests' needs.
George
United Kingdom,
March
2024
8.0/10
The hotel rooms were very spacious, clean, and well laid out, with friendly service. The location is convenient, close to Shinagawa station and attractions, but the area near the concierge is not pleasant. The dining options offer a wide selection of quality food, particularly the breakfast buffet with American and Japanese choices. Overall, a great stay with some minor drawbacks.
Rooms
9.0
The rooms were clean, well maintained, and very big by Japanese standards, one of the best I have experienced. Spacious and friendly service.
Service
8.0
The staff were very helpful with guidance and tour suggestions. While some seemed uninterested, one particular member really assisted us during check-in. Could improve listening to customer needs.
Location
7.0
The hotel is conveniently located within walking distance of Shinagawa station and attractions. The area is quiet, with greenery around, but consider your preferences in the city.
Dining
8.0
The dining experience was of very good quality with extensive buffet options. The breakfast buffet had a huge selection of American and Japanese food.
Facilities
8.0
The hotel facilities are modern and well-maintained, offering a pleasant stay experience.
James
United States of America,
March
2024
8.2/10
I loved my stay at this hotel! The rooms were spacious and had everything I needed, although there was some noise from the trains if you're located at the back of the hotel. The Executive Lounge access during check-in was a nice touch that I used almost every day.
Rooms
8.0
The rooms were good, spacious, and had everything I needed.
Service
7.0
The staff was very helpful with directions, recommendations, and even arranged Disney tickets for me. However, I didn't appreciate the smoke smell in my room.
Location
8.0
The hotel is located not far from Shinagawa Train Station but away from the crowds, surrounded by trees. However, the Wi-Fi was pricey.
Dining
9.0
The dining experience was world-class with excellent quality and variety, but the buffet closed quite early.
Facilities
9.0
The hotel facilities were great, especially the main restaurant with Spanish dishes.
spacious rooms
train noise
Joseph
United States of America,
February
2024
8.2/10
My stay at the hotel was overall pleasant. The rooms were a bit smaller compared to other similar Japanese hotel brands for the price, but we received a great assistance from a staff member to secure adjacent rooms with a nice view of the nearby gardens. The service was exceptional, with staff going out of their way to help, like escorting me to the Post Office in the Tower building next door. The location is a bit odd for tourists but convenient for business travelers, being a short walk from Shinagawa station and offering a bus service. The dining experience in the main dining room was superb with a wide selection of both Western and Japanese dishes.
Rooms
7.0
The rooms were cozy with a decent view of the nearby gardens.
Service
9.0
The staff was incredibly friendly, professional, and attentive, providing exceptional service beyond the norm.
Location
8.0
The location is a bit unconventional for tourists but ideal for business travelers due to its proximity to Shinagawa station and bus services.
Dining
9.0
The dining experience in the main dining room was top-notch with a satisfying variety of Western and Japanese foods.
Facilities
8.0
The hotel offers a range of excellent facilities to enhance the stay.
Adam
United Kingdom,
February
2024
8.6/10
My stay at the hotel was fantastic! The rooms were surprisingly spacious compared to other hotels in Tokyo, making it a real gem for the price. The service was top-notch, with friendly and attentive staff making my experience truly enjoyable. The location was convenient for exploring Tokyo, especially with easy access to the Shinagawa Metro stop. The dining experience was exceptional, offering a wide variety of delicious dishes. Overall, a great value for the money with a few minor drawbacks.
Rooms
9.0
The rooms were spacious and nicely appointed, a welcome change from the usual small rooms in Tokyo hotels.
Service
9.0
The staff here were particularly good, always ready to assist and ensure everything was perfect.
Location
8.0
The hotel's location near the Shinagawa Metro stop was so convenient for exploring Tokyo easily.
Dining
9.0
The dining experience was one of the best I've had in Japan, offering a fantastic selection of Western and Japanese dishes.
Facilities
8.0
The facilities were great, offering everything I needed for a comfortable stay.
Douglas
United Kingdom,
February
2024
8.0/10
The hotel offers clean and comfortable rooms, with friendly staff in a great location near the Shinagawa Line. The dining experience is of high-standard even for Tokyo, although reservations might not be possible at all times.
Rooms
7.0
The room was not ready and had twin beds, but a queen/king would be more suitable for a family couple. It had a closet with hangers, though no drawers.
Service
8.0
The service, led by Yukio Minami, was friendly and able to converse well in English at the lobby and reception. However, they refused to reserve a table at a restaurant.
Location
8.0
The hotel is conveniently located near the Shinagawa Line, with a free shuttle bus to-and-from Shinagawa station, but consider the noise level if you're a light sleeper.
Dining
9.0
The dining experience is at an excellent Italian restaurant, even for Tokyo standards.
Facilities
8.0
The hotel boasts a complimentary meeting room that can be reserved in 2-hour slots. It offers various facilities like room service and dry cleaning.
Robert
United Kingdom,
February
2024
7.6/10
The hotel overlooks the train tracks of one of the busiest stations in Tokyo, so light sleepers beware. The rooms are a bit dated, but they do come with nice amenities like comfy beds, TV, hairdryer, and ironing board. However, cleanliness could be improved. The service was mostly courteous, with standout help from Racel at the Front Desk. The location is very good, particularly for Shinkansen access at Shinagawa, though a bit of a walk to the main station. Dining must be at the main restaurant for the best experience. Overall, a mixed but decent stay.
Rooms
7.0
The rooms were a bit dated and cleanliness could be improved, but they had nice amenities.
Service
8.0
The service was mostly courteous, especially with help from Racel at the Front Desk.
Location
8.0
The location is very good, especially for accessing the Shinkansen at Shinagawa, though a bit of a walk to the main station.
Dining
8.0
Dining must be at the main restaurant for the best experience.